A 99.9% Server Uptime
We’ve set up our cloud hosting system using dependable hardware components and heavily customized software. Our admins have installed a modified version of SELinux on each of our servers in order to guarantee the highest level of protection and dependability. We have added a number of denial–of–service protection devices along with highly effective firewalls to make sure our internal network is invincible and secure.
Our cloud plans packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, the guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on top–drawer hardware parts manufactured by Juniper. On top of that, on each single router, we’ve set up a firewall with an advanced set of rules that will sift out all questionable requests.
Thus, in each of our data center facilities – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your cash on the line, you cannot feel truly secure. That is the reason why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. If you don’t feel pleased with our web hosting service or in case you want to use a bit more robust web hosting solution, like a VPS web hosting plans or a dedicated web hosting plans – you’ll get your money back in full, without any obscure costs or refund charges.
24/7 Technical Support
We’ve mindfully selected each single member of our 24x7 support department to make sure that we can offer you the best possible client support service that you can possibly get. Each one of our tech support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re available to you 24x7 – you’ll be able to call them at any moment and they will reply back to you as quickly as possible.
Their average ticket response time is well under twenty minutes, whereas with other web hosting firms you need to wait for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be responded to within one hour.