Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Warranty

  • Our customer assistance crew is online 24/7 to attend to every one of your service questions. Every single ticket you post to us shall be resolved within up to 1 hour. If your issue calls for help from an admin, we are going to address the ticket to the person in charge and will notify you that the situation is being resolved.

  • Top quality support service

  • Expert Customer Support Service

  • Our tech assist crew will be online for you 24/7/365 to to take care of all support demand tickets that you send. We offer technical help for the software that are pre–installed on your machine. These include our in–house developed Web Control Panel, the preferred OS plus the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Web Control Panel that is available at no cost with your VPS provides you with an integrated articles base. You’ll find a variety of illustrative how to articles and a selection of step–by–step video guides that illustrate all the general website maintenance jobs. You can get access to them by clicking on the Help or Video control keys in the upper right side of each Control Panel section.