1 hour ticket response
We are dedicated to offering a fast and adequate answer to each tech support ticket sent by a user. Our well–trained support staff members will examine your question and will think of the most efficient solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, the average response time has proven to be twenty minutes.
A First–Rate Help Desk Service
Our support staff representatives possess broad experience in the cloud plans niche and are professional enough to offer a quick answer to your problem. If, however, the case at hand is not within the competency of a support technician, the technical support ticket will be forwarded to a programmer or admin for further assistance.
An Intuitive Help Section
In the Web Control Panel you will find an easy–to–navigate Help section where you can find quick hints on how to use our web hosting services. You can see the answers to your queries in the F.A.Q. section, see more information in the web hosting account administration articles or watch the educational video tutorials.