Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 60–minute response time guarantee for each ticket or e–mail that you send to the client service team. We will quickly respond to all common queries and forward right away the matter to our administrators if additional assistance is required. If you order the Managed Servers package, we will complete any of the included services at a time that has been discussed with you in advance.
A Top–Class Customer Support Service
We will be online for you 24/7 to reply to any inquiries that you may have related to our Web Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help tackling server management procedures, you can take a glance at our Managed Servers package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
A User–Friendly Help Section
Our Web Control Panel was preinstalled for each dedicated web hosting plan. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the help articles have video versions which demonstrate all the operations that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Web Control Panel.