24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you already have an account, you are able to open a support ticket on top of the other three options for contact. You are able to select the most suitable way to contact us depending on what your location is or what device you're using. We are able to help you for more or less any webhosting-related question that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get prompt assistance, especially when your web site is not working properly for some reason. Our semi-dedicated hosting plans come with 24/7 customer and tech support, thus if something happens, you're able to use several ways to let us know - telephone line with a few local numbers around the world, live chat, emails and tickets. The first two methods are for pre-sales, billing and general matters, which means that in case you don't have an account yet, for instance, you're able to get additional info about our solutions, or we can assist you with simpler technical problems. The second two methods are for strictly technical matters or everything that is more time-consuming due to the fact that it is much easier follow the conversation between you and our support crew. The warranted maximum reply time for them is only 1 hour, the regular one - 15-20 minutes, therefore you won't have to wait for an entire day to get support as you may need to do with various other service providers.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through us, you'll be able to get in touch with us anytime using several channels and the max time that you will need to wait for an answer is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we can assist you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you would like to learn more about our hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. If you need assistance with third-party software that you cannot install or manage efficiently, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.