Though this is not the keyfactor to recognize a dependable cloud hosting provider from a bad one or a reseller from a real provider, having the option to call and speak with a live person is a sign that you aren't working with a one-person company and that you'll be able to reach somebody whenever you're looking for assistance. The phone support for hosting services may vary from common to dedicated, so the problems that can be resolved through a phone call vary depending on the particular service provider. In most cases, these matters are simpler and feature billing or first level tech issues since more difficult issues usually require a support ticket where both you and the administrators can follow what is going on with a given situation. Nonetheless, having the option to call your provider will save you considerable time and efforts for the multitude of tiny problems that may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

All of our cloud hosting packages offer telephone support 14 hrs a day even on public holidays, so that if you don't have an account yet, you will be able to call us and learn more about our services or if we meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you can contact the telephone number which is nearer to you. If you're an existing customer, we will help you promptly with any general and billing issues and with multiple tech matters to save you time and efforts - we acknowledge the fact that often it's easier to consult with a live person so as to get things done without delay. Of course, some issues cannot be managed on the telephone, so in such a case you can employ our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server packages that we offer. Whether you need to learn more about our plans, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical issues could require a ticket to give time to our technical support crew to analyze, we will assist you with a number of technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we also have a global number where you can get in touch with us.