One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a reply to an e-mail or a customer support ticket. Regardless of when you contact us, we’ll help you within maximum 1 hour with any pre-sales or technical queries that you might have. The fact is, our actual response time scarcely ever surpasses 20-30 minutes. Since we are available to you 24 hours a day, you will always receive help in a well-timed manner and we understand precisely how critical that is in the digital era. As soon as you contact us, we’ll answer your enquiries. In case you face any technical obstacle, we’ll resolve it instead of you, or we’ll supply you with all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we realize precisely how crucial it is to get swift support, we guarantee that you will never have to wait around for more than one hour to receive a response to any support ticket that you post from your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait around for more than twenty to thirty minutes and this applies to any issue regardless of its nature – general, technical or billing. What’s more, our technical and customer support staff is on duty 24 hours a day, 7 days a week, which means that even if you open a ticket during holidays, you will always get an instant response, which will contain the answer to a question, the solution to a complication or the info necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to waste an entire day hanging around waiting for an answer like you would with plenty of other web hosting providers.