One Hour Response Guarantee

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If you’re a site owner, a problem may always show up and it doesn’t automatically need to be related to the web hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some important data can be modified or erased by chance. No matter what the essence of the problem is, you will need to touch base with the respective customer care staff and request them to retrieve a backup or to assist you in fixing the problem that you are having. How fast they will do that will determine the period of time that your websites will be offline. For specific sites like community portals or online shops, an extended downtime duration can often mean losing users and money. For this reason, it’s quite important for you to use the services of a web hosting company that offers not only a very good client care service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a reply to an e-mail or a customer support ticket. Regardless of when you contact us, we’ll help you within maximum 1 hour with any pre-sales or technical queries that you might have. The fact is, our actual response time scarcely ever surpasses 20-30 minutes. Since we are available to you 24 hours a day, you will always receive help in a well-timed manner and we understand precisely how critical that is in the digital era. As soon as you contact us, we’ll answer your enquiries. In case you face any technical obstacle, we’ll resolve it instead of you, or we’ll supply you with all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we realize precisely how crucial it is to get swift support, we guarantee that you will never have to wait around for more than one hour to receive a response to any support ticket that you post from your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait around for more than twenty to thirty minutes and this applies to any issue regardless of its nature – general, technical or billing. What’s more, our technical and customer support staff is on duty 24 hours a day, 7 days a week, which means that even if you open a ticket during holidays, you will always get an instant response, which will contain the answer to a question, the solution to a complication or the info necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to waste an entire day hanging around waiting for an answer like you would with plenty of other web hosting providers.