A live chat is one of the several methods of communication supplied by some website hosting suppliers as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster than a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a call with a representative. Furthermore, when the trouble that you have requires some time to be investigated and dealt with, you'll be able to do something else in the meantime rather than just waiting, like you'd have to do if you call. Also, you can employ a live chat assistance service without charge as long as you have world wide web access even when your web hosting provider is situated in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all cloud plans that we offer and we are able to support you with almost everything in real time. If you don't have an account with us yet, we'll be able to give you more info about the packages to help you to pick the most appropriate package. In case you are an existing client, we are able to help you with any general or billing matter as well as with numerous common technical problems, for instance an e-mail address installation in a desktop e-mail client. When you can't call us for whatever reason or you are in a country where we do not have a local phone number, our live chat is the best way to get in touch with us. Needless to say, some problems require more time to examine and test, therefore you will have to open a ticket to our technicians, however, we will save you time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on weekends and holidays. It is one of the best ways to learn more about our semi-dedicated hosting plans if you do not have an account yet or to have some problem resolved if you are a client and our customer support representatives will assist you promptly regardless of the time of the day you join our chat. In case you are hesitating which package is more appropriate for your web sites, in case you need a piece of advice whether you need a specific upgrade and how to order it or if you experience problems setting up an e-mail account on your machine, you can get in touch with us and we'll provide you with the necessary details very quickly. The live chat is accessible even after our phone lines go off for the day, therefore when you have an account with us, you can be certain that you'll always receive quick assistance with any kind of question or issue that pops up.