There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you pick is a ticketing system. This is the easiest form of correspondence for many reasons. In case no customer service staff representative is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always hit home. You can also copy/paste large bits of info without having to worry about printing errors, and if a specific issue needs more time to be solved or a number of replies must be exchanged, all the info will be in the same place, so each party can always see the comments written by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which goes to say that if you have to supply info or to follow directions, you will have to use no less than 2 different systems and this number could increase if you want to manage a couple of domain names. Plus, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Hosting

Our cloud plans feature an integrated support ticket system, which is an integral part of our custom-built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in one location – invoices, files, emails, trouble tickets, etc., eliminating the need to go through different interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a few clicks of the mouse without ever leaving your Control Panel. In the meantime, you may pick a category and our system will offer you a number of articles, which will give you more information and which may help you fix any given issue even before you post a ticket. We guarantee a response time of maximum sixty minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, which means that you won’t need an additional platform to touch base with our tech support staff – you can do it on the spot if you come across an issue. Posting a new ticket requires a few clicks and finding an older one is equally simple. Using our smart search option, you can swiftly find any ticket that you have sent in the past. You can post a ticket at any moment whatsoever since our client service staff members are available to you 24/7/365 and answer in less than one hour, although it seldom takes that much to obtain a reply. With Hepsia, you will have everything in one single place and you can just forget about the need to sign in and out of two or more platforms to solve a simple problem.