Integrated Ticketing System in Cloud Hosting
Our cloud plans feature an integrated support ticket system, which is an integral part of our custom-built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in one location – invoices, files, emails, trouble tickets, etc., eliminating the need to go through different interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a few clicks of the mouse without ever leaving your Control Panel. In the meantime, you may pick a category and our system will offer you a number of articles, which will give you more information and which may help you fix any given issue even before you post a ticket. We guarantee a response time of maximum sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, which means that you won’t need an additional platform to touch base with our tech support staff – you can do it on the spot if you come across an issue. Posting a new ticket requires a few clicks and finding an older one is equally simple. Using our smart search option, you can swiftly find any ticket that you have sent in the past. You can post a ticket at any moment whatsoever since our client service staff members are available to you 24/7/365 and answer in less than one hour, although it seldom takes that much to obtain a reply. With Hepsia, you will have everything in one single place and you can just forget about the need to sign in and out of two or more platforms to solve a simple problem.