Many users who begin using their 1st web hosting account, or change companies, typically have questions in regards to how certain tasks are completed or confront predicaments when setting up various things, including e-mails, site settings, and so on. This is why, many hosting providers have prepared documentation with the most common questions and problems in order to help their customers get information swiftly and easily. Consequently, the support staff representatives can concentrate on real problems that particular customers may be encountering, since the solution for the minor things will already be available on the web and clients can easily solve them without touching base with the support staff. Having thorough documentation is quite important, especially for new customers with no prior experience at all, as the web hosting service involves tons of features and lots of people can become baffled about what action to take. A good knowledge base can both help you perform the things that you need and become aware of how the hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

If you have ordered your first cloud hosting account from our company or have moved your website over to us, you will become used to our services and our in-house created Hepsia Control Panel before you know it due to the fact that we have prepared a thorough web-based knowledge base where you can find all the information that you’ll ever need – both general info regarding the hosting service as a whole and more specific info about the different functions that you can use and the complications that you may bump into. The articles are located in 2 places. The whole article list can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every section of the Control Panel as well. You can acquaint yourself with how to accomplish basically everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles feature comprehensive guidelines, so you will never become baffled due to an ambiguous text. Of course, in case you run into a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can touch base with our help desk support staff members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers offer an elaborate article archive where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we use. We have compiled it based on the feedback that we have collected from our customers through the years and, as a consequence, our articles encompass specific issues that you could bump into and present the most efficient way to correct them, for example receiving a 500 Internal Server Error message or being unable to send e-mails from your personal computer although you have the correct SMTP server settings. The articles are available in each Control Panel section and you can access them at any given time. They can help you boost your knowledge not only about our platform, but also about the web hosting sphere as a whole, as they offer how-to guidelines and general info such as what cron jobs or file access permissions are.